Revolutionizing Ophthalmic
Industry
Stage Strategy for Every Customer
IVR(Interactive Voice Recording)
Better customer service and improved staff productivity are two important goals that iCareBuddy can help you achieve through our API-driven technology that allows patients/customers to check their order status, appointment schedules, outstanding bills, etc. by simply reaching out to our IVR services through their mobile phones. Access any information you need at any place and any time of the day.
Target Marketing
If you’re trying to talk to everybody, you’re going to have a difficult time reaching anybody. Vague and generic messages are far less likely to resonate with audiences than specific, direct communication – which is why targeting in marketing is so important.
Realtime Insurance Eligibility Check
Patients with Insurance Cards can avail the facility of using insurance for paying their bills when buying optical appliances from online stores. iCareBuddy helps save time and verify insurance eligibility by looking up valid policies automatically by choosing the insurance carriers and filling in details like patients’ subscriber IDs. This feature is the solution to prevent human error as well as denials.
Online Scheduling
Provide patients with the facility of online booking appointments from anywhere and at any time with automated confirmation. Make the process more accessible by providing a platform to check on scheduled appointments, reschedule, or cancel them.
Patient Portal
Monitor patients’ medical records of prior tests and check-ups with synced appointments to selected stores/hospitals. Allow easy communication between healthcare providers and patients through instant or group messaging. Look for previous prescriptions for the patients at any point. Prior optical purchases, current order status, and outstanding bill payments can also be checked here.
Why
Choose
Us?
Increasing patient engagement, sales, and productivity
Automated customer care services
Increase engagement between clinics/stores and patients/customers
Trust of an extensive network of Ophthalmologists
Cloud-Based Customized Software Application
sounds a mouthful but it is the very reason behind the achievement of better patient care provided by iCareBuddy. What started as a simple project to help optical retailers and patients soon snowballed into our flagship product ‘iCareBuddy’. We believe that technological integration with healthcare has innumerable benefits such as a hassle-free patient experience, robust patient communication, and accurate patient tracking. Hence, we stay passionate about delivering the best software to patients, doctors, and retailers.
What Our Clients Say
“It is easy to set up and try and you have a lot to gain.”
A lot has changed since we started using this software. We now have great reporting of what is ordered and shipped. We know what is on order for the stores and can bill the stores for the products shipped to them.
Tony Bertucelli
IT Director, Optical Outlets, USA
“Get More Done”
They set out the plan and executed it flawlessly. They engaged their employees and made sure to have adequate staffing 24/7, 365 days for their clients.
JESSICA WALSON
Clients
“Accurate, Reliable Reporting System”
85% of our business stems from Vision Insurance; this software allows me to track claim volume, employee productivity as well as insurance verification tracking by employee- reliable data and extremely useful…super helpful reports for Insurance Claim Tracking and Employee Productivity”
Leticia Mursuli
Director, Managed Care Operations
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Leverage agile frameworks to provide a robust strategy
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Leverage agile frameworks to provide a robust strategy
